You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
COLLECTION OF YOUR INFORMATION
We collect information about you through our websites in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of BLK, our users, or others.
TYPES OF INFORMATION COLLECTED
We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.
Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
HOW WE USE YOUR INFORMATION
We may use your collected information in the following ways:
• To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
• To verify your identity and to assist you if you have forgotten your username or password
• To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
• To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
• To analyse trends and statistics.
• To improve or update this website and our products / services.
• To protect the security or integrity of our website and our business.
• To respond to your enquiries and communicate with you if necessary.
You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please Contact Us if you wish to opt out of receiving communications from Auspole Sports Products.
WEBSITE & CREDIT CARD SECURITY
We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. Auspole Sports Products uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting Auspole Sports Products website, especially if you access our website from a shared computer.
LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on our site that take you to third party web sites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet, Auspole Sports Products cannot be responsible for the actions of any third-party web sites.
This online service is bound by the provisions of the Privacy Act 1988 (Cth)- external site, including the Australian Privacy Principles- external site.
HOW WE DEAL WITH COMPLAINTS AND REQUESTS
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
Alternatively, you can write to us at:
PO box 1503
CANNING VALE BC
Western Australia 6155